Product Terms of Service

1.1. Introduction

DEXLab is a software platform within the MakeItDEX ecosystem that assists customers in testing, validating, decoding, analyzing, and troubleshooting DEX-related communications, vending systems, DSD integrations, and related technologies.

These Terms govern the commercial relationship between Company and the organization purchasing or subscribing to DEXLab ("Customer"). Individual users are also subject to the End-User Software Terms.

1.2. Eligibility

Customer represents and warrants that it is legally capable of entering into these Terms, that the accepting individual has authority to bind Customer, that Customer will ensure Authorized Users comply with these Terms, and that account information provided is accurate.

1.3. Free Trial Program

Company may offer DEXLab under a free trial program. Trial offerings may have reduced functionality, include pre-release capabilities, contain usage limitations, and expire automatically. Unless cancelled before expiration, a trial may automatically convert into a paid subscription as described during checkout.

1.4. Subscription Plans

DEXLab is offered under subscription plans selected during purchase, including monthly, annual, enterprise, early adopter, or promotional offerings. Features and support may vary by plan.

1.5. Billing & Payment

Subscription fees are payable in advance through Company or its designated payment processor. Customer authorizes recurring billing consistent with the selected subscription. Taxes are additional unless exempt. Except where required by law, fees are non-refundable.

1.6. Automatic Renewal

Subscriptions automatically renew unless cancelled before the applicable renewal date. Renewal pricing and notice periods will be described during purchase.

1.7. License Grant

Subject to compliance with these Terms and payment of applicable fees, Company grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use DEXLab solely for Customer's internal business purposes during the subscription term. No ownership interest is transferred.

1.8. Authorized Users

Subscriptions are provided on a named-user basis unless otherwise specified. Each Authorized User must maintain unique credentials, may not share accounts, and must comply with the End-User Software Terms. Customer remains responsible for activity occurring under its accounts.

1.9. Customer Responsibilities

Customer agrees to maintain accurate account information, protect credentials, promptly notify Company of unauthorized access, ensure Authorized User compliance, and use DEXLab lawfully.

1.10. Permitted and Prohibited Use

Customer shall not reverse engineer the platform, circumvent licensing, disable security features, attempt unauthorized access, interfere with service availability, redistribute Company software, or use DEXLab for unlawful purposes.

1.11. Platform Changes

DEXLab is a continuously evolving SaaS platform. Company may introduce new functionality, improve features, retire obsolete functionality, modify interfaces, enhance performance, and address security issues, while using commercially reasonable efforts not to materially reduce core subscription functionality during the active subscription term.

1.12. Support Services

Standard support includes issue reporting, ticket tracking, software updates, and general product guidance. Published response targets are operational goals rather than guaranteed service levels unless expressly agreed otherwise.

1.13. Customer Data

Customer retains ownership of Customer Data. Company processes Customer Data to provide the subscribed services. Customer remains responsible for maintaining backups. Following termination, Company may delete Customer Data according to its retention practices.

1.14. Confidential Information

Each party agrees to protect the other's Confidential Information. Where a separately executed Mutual Confidentiality Agreement exists, that agreement governs confidentiality matters.

1.15. Intellectual Property

DEXLab, MakeItDEX, related software, documentation, APIs, libraries, source code, object code, trademarks, logos, and associated intellectual property remain the exclusive property of Company and its licensors. Customer acquires no ownership interest beyond the limited subscription rights granted herein.

1.16. Product Enhancements

Unless otherwise agreed in writing, customer-requested features, enhancements, modifications, improvements, bug fixes, and new functionality developed by Company become part of DEXLab and remain Company's exclusive property. Nothing creates a work-for-hire relationship.

1.17. Warranty Disclaimer

Except as expressly stated, DEXLab is provided "AS IS" and "AS AVAILABLE." Company disclaims implied warranties to the maximum extent permitted by law.

1.18. Limitation of Liability

To the maximum extent permitted by law, Company shall not be liable for indirect, incidental, consequential, exemplary, or punitive damages. Company's aggregate liability shall not exceed subscription fees paid during the twelve months preceding the claim.

1.19. Suspension and Termination

Company may suspend or terminate access for material breach, unlawful activity, non-payment, abuse of the service, or security concerns. Customer may terminate according to applicable cancellation procedures.

1.20. Governing Law

These Terms shall be governed by the laws specified during purchase or, if none are specified, the laws of the State of New York.

1.21. Changes to these Terms

Company may periodically revise these Terms. Material changes may require affirmative re-acceptance before continued access is permitted.

1. Introduction

DEXLab is professional software designed for testing, validation, analysis, and troubleshooting of DEX-enabled systems and related technologies.

These Terms govern your use of the DEXLab desktop client, regardless of whether your organization is using a trial, subscription, beta program, or enterprise deployment.

2. Scope of License

Subject to your organization's valid subscription and your compliance with these Terms, Company grants you a limited, revocable, non-transferable right to install and use the DEXLab desktop client solely in connection with your authorized use of the DEXLab platform. No ownership rights are transferred.

3. Authentication

Access to DEXLab requires authentication using credentials issued or approved by Company. Authentication methods may include OTP, email verification, MFA, SSO (future), or other methods supported by Company. Company may modify authentication requirements as security practices evolve.

4. Authorized Use

You may use DEXLab only for your organization's legitimate business purposes, within your assigned permissions, and using your own authorized account. You may not allow another individual to use your account.

5. Credential Security

You are responsible for protecting your login credentials. You agree to maintain password confidentiality, promptly report suspected compromise, avoid credential sharing, and comply with your organization's security policies.

6. Software Updates

DEXLab may automatically download updates, install security patches, update supporting components, and modify licensing mechanisms. Some updates may be required before continued use.

7. Local Data and Configuration

The desktop client may store application preferences, cached configuration, authentication tokens, diagnostic logs, and temporary working files to improve software operation.

8. Acceptable Use

You agree not to interfere with DEXLab, attempt unauthorized access, intentionally disrupt Company systems, upload malicious software, use DEXLab for unlawful purposes, or bypass licensing controls.

9. Reverse Engineering

Except where expressly permitted by applicable law, you shall not reverse engineer, decompile, disassemble, modify, create derivative works from, or attempt to discover source code for DEXLab. You shall not bypass licensing, authentication, or security mechanisms.

10. Third-Party Components

DEXLab may communicate with DEX dongles, serial devices, operating systems, databases, ERP systems, cloud services, and other third-party hardware or software. Company is not responsible for operation of third-party products.

11. Telemetry and Diagnostics

To improve reliability, security, licensing, and support, DEXLab may transmit limited diagnostic information including application version, operating system, licensing status, crash reports, feature usage, performance metrics, and error logs.

12. Privacy

Your use of DEXLab is also subject to Company's Privacy Policy, which explains what information is collected, why it is collected, how it is protected, and how long it is retained.

13. Intellectual Property

DEXLab, MakeItDEX, related software, documentation, user interfaces, APIs, libraries, trademarks, logos, copyrights, and associated intellectual property remain the exclusive property of Link Technology Group, Inc. These Terms grant only a limited right to use the software.

14. Suspension of Access

Company may suspend or disable access for security reasons, expiration of the applicable subscription, violation of these Terms, legal requirements, or to protect Company or other customers.

15. Changes to these Terms

Company may periodically update these Terms. Material revisions may require users to affirmatively accept updated Terms before continued use. Acceptance records may be retained for audit and compliance purposes.

16. Contact Information