Privacy Policy

1. Scope

This Privacy Policy applies to the Software and Services, including our website, desktop software, hosted SaaS services, support portal, trial registrations, and customer portals. It does not apply to third-party websites linked from our services.

2. Information We Collect

Depending upon how you interact with the Software and Services, we may collect account information (such as name, email address, company, job title, country, and authentication information), subscription information (subscription plan, license status, user assignments, organization information), and technical information (IP address, browser information, operating system, application version, device identifiers, and time zone).

3. Trial Registration

When you begin a free trial, we may collect information necessary to create your account, verify your identity, communicate with you, administer your trial, and convert the trial to a paid subscription if authorized.

4. Account Information

Your account information is used to authenticate users, manage subscriptions, administer licensing, communicate important product information, and provide support. You are responsible for maintaining accurate account information.

5. SMS Authentication Messages

If you provide a mobile telephone number and opt in to SMS authentication, Link Technology Group may use that number to send one-time passcodes and other authentication-related messages for the Software and Services. Message frequency varies based on authentication activity. Message and data rates may apply. Mobile telephone numbers and SMS opt-in information will not be sold, rented, or shared with third parties for their marketing or promotional purposes. Information may be provided to service providers as necessary to deliver authentication messages and operate the service.

6. Payment Information

Subscription payments are processed through authorized third-party payment processors such as Stripe. Link does not store complete credit card numbers on its own systems. Payment information is subject to the privacy policies of the applicable payment processor.

7. Product Usage Information

We may collect limited information regarding software version, licensing status, feature utilization, authentication events, and subscription status to administer licensing and improve the platform.

8. Diagnostic & Telemetry Information

To improve reliability, security, and support, the Software and Services may transmit diagnostic information including crash reports, error logs, performance metrics, operating system version, application version, and licensing information. We design our telemetry to avoid collecting Customer business data unless necessary to diagnose a reported issue or when expressly authorized by Customer.

9. Support Requests

When you contact support, we may collect contact information, support requests, attachments, screenshots, diagnostic logs, and related communications. Support information may be retained to improve customer service and maintain historical support records.

10. Cookies & Website Analytics

Our website may use cookies or similar technologies to maintain sessions, remember preferences, improve functionality, and analyze website usage. Browser settings may allow you to limit certain cookies.

11. How We Use Information

We use information to provide the Software and Services, authenticate users, administer subscriptions, process payments, improve software quality, respond to support requests, maintain security, communicate product updates, and comply with legal obligations. We do not sell personal information.

12. Sharing Information

We may share information with payment processors, cloud hosting providers, authentication providers, customer support platforms, and legal authorities when required by law. We do not sell customer information to advertisers.

13. Data Retention

Information is retained only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Certain information may be retained after termination for audit, accounting, licensing, security, or legal purposes.

14. Data Security

We employ commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. No system can guarantee absolute security.

15. International Transfers

Depending upon your location, information may be processed in countries different from your own. By using the Software and Services, you acknowledge that such transfers may occur.

16. Your Rights

Depending upon applicable law, you may have rights to access your information, correct inaccurate information, request deletion, object to certain processing, request portability, and withdraw consent where applicable.

17. Children's Privacy

The Software and Services are intended for business users and are not directed toward children. We do not knowingly collect personal information from children.

18. Changes to this Policy

We may periodically update this Privacy Policy. Material changes will be communicated through our website, customer portal, email, or within the Software and Services where appropriate.

19. Contact Information